Refund Policy

Refund Policy

We want you to feel confident when shopping with SKINCLIR. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

To be eligible for a return, the product must be unused, unopened, and in its original packaging, unless the item arrived damaged or defective.

For hygiene and safety reasons, products that have been opened or used may not be eligible for return unless they are faulty.

To request a return, please contact us at skinclir@use.startmail.com with your order number and the reason for your return.

Once your return is approved, we will provide instructions on where and how to send your item. Please do not return products without contacting us first.

Once the returned item has been received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at skinclir@use.startmail.com, including your order number and photographs of the item.

We will review the issue and arrange an appropriate replacement or refund where applicable.

Non-Returnable Items

For hygiene reasons, opened or used personal-care products cannot normally be returned unless they are defective.

Contact

For any questions regarding refunds or returns, contact us at:

skinclir@use.startmail.com